Frequently Asked Questions about Milestone Footy Banners

There are a number of ways to display and use your banner.

For team photos in front of it, tape some poles to the sides of the banner to hold it behind the players. You can use broom sticks, or a cheap alternative is 25mm or 32mm electrical conduit cut to length.

Alternatively you can have 2 people hold the banner by hand, one on each end.

After you have the photos you need, cut vertical slits in the middle of the banner where you want it to rip. keep the cuts shorter for windy days so it does not rip too easily and weaken it too much.

Below is an image with red lines showing where we recommend to cut the slits, and the length for a calm day. On a windy day, make the slits shorter so the banner does not rip too soon in the wind.

Please select the NEW CLUB option on the "Find My Club Page" or click this link HERE

We need the name of the club & the players name(s), guernsey number and how many games the milestone is for.

We need the club Logo and colours.

Logo files need to be clear and high quality as they will be printed very large. pictures or images of logo's from facebook or websites are not suitable as they are very small and made from pixels or dots, not lines like vector files are. A good rule of thumb is, if you zoom in on the logo and it gets blurry, looks blocky or loses quality, it is not the right file type. We print logo's up to 1 metre high.

What this means is, JPG, JPEG, PNG, and BMP files are not Logo files.

Logo file format required is one of the following: PDF, Ai or EPS Vector files for use with Adobe Illustrator. Vector files are made from lines or strokes and filled with colours. because of this they are scaleable to any size and do not have a "resolution". Thats why converting or saving a JPG to a PDF definitely does not work!

The logo's are normally kept by the club president, secretary or the person who manages merchandise or uniforms for the club because they are used for making guernseys and hoodies etc...

Our email address for all correspondence and sending of logo files is info@footybanners.com

We would also like to know the facebook page and/or website for your club. This is so we can see the club colours as they are used on merchandise and clothing, we will then design a banner to match these as best we can.

Any changes you'd like to make can be made before we print. We will send you a proof image first so you know exactly how the banner will look before we print it.

If it is all a bit hard or confusing, please just call us on 0488 288 243 and we can help right away!

We can usually make banner the same day or the next business day if you pick up from us in Angle Vale. Please contact us via phone on 0488 288 243 during business hours, or text on the same number after hours and if we are available we will reply.

At FootyBanners.com, all banners are custom-made to order, ensuring they meet your exact specifications. Due to the personalized nature of our products, we do not accept returns or offer refunds for change of mind, incorrect orders, or customer errors in design selection.

However, we take quality seriously and stand by our workmanship. If your banner arrives defective or damaged, we will replace it free of charge under the following conditions:

Eligibility for Returns

We only accept returns in the case of: ✅ Manufacturing defects (printing errors, material flaws). ✅ Damage during transit (must be reported within 48 hours of delivery). ✅ Incorrect product received (not matching the order confirmation).

🔴 Returns are NOT accepted for: ❌ Customer input errors (e.g., incorrect text, colours, or design). ❌ Minor variations in colour due to screen differences. ❌ Normal wear and tear after use.

How to Request a Replacement

If you believe your banner has a defect, please follow these steps:

1. Email us at info@footybanners.com within 48 hours of delivery.

2. Include your order number and clear photos of the defect.

3. We will review your claim and, if approved, arrange a replacement at no cost.

Shipping & Handling

• If your return is approved, we will provide a return shipping label (if needed).

• Replacements are shipped within 3-5 business days after approval.

We appreciate your understanding that custom products cannot be resold and, as such, we can only replace defective items.